When we think about moving to the cloud it is common to only think about software, such as Office 365.
A trend that may surprise you is that many law firms who aren’t quite ready to move all of their data to a hosted or web-based system gradually begin the process by moving their phone systems to an internet-based system.
Cloud-based phones systems also known as VoIP technology (Voice over Internet Protocol) are a method of operating your phone numbers over the internet instead of traditional wired phone lines. Several businesses, ours included, are making the transition to a VoIP-based phone system. Here are the top three reasons why we couldn’t be happier with the change:
- Complete Mobility
With offices all over the country, it can be hard to keep track of where everyone is on a day-to-day basis. The way that our new phone system is set up, calls can be transferred to an office or “hard” phone in a team member’s office or directly to their mobile device. So, whether a staff member is at their desk, onsite with a client, or running an errand, we are guaranteed to be able to get in touch with them without having to call multiple different numbers. This ensures not only that our team can communicate quickly and efficiently but also that our clients’ needs will be met in a timelier manner; truly a win-win for everyone.
- Protection from Weather Emergencies
Because of the trend of unpredictable weather across the country, there have been days that our team members needed to work from home. Thanks to our VoIP phone system, drastic weather events have not slowed down the pace of our office at all. No matter where we are, the entire team can stay on top of things, continuing to answer client phone calls and communicate effectively among themselves. Not relying on a phone line also means that if weather hits our office, our phone system will still be fully functional, protecting ourselves and our clients from any weather-based lapse in communication.
- Save money by not paying a phone company
This is a big one. Switching over to a VoIP-based system has made us wholly independent from landline and phone company. Now we only need to pay for our existing internet connection and the small monthly service fee from the software provider. Cutting the cost of paying for different landlines in multiple states has saved us a lot of money.
Do you think a VoIP-based phone system could help your office?
Talk to a CMG VoIP Phone System expert about your options by emailing us at firstname.lastname@example.org.